Mortgage Software Solutions Blog

Remote work is a feature of the modern business world that isn’t going away. In fact, research says we are likely to increase our reliance on remote and virtual solutions. For business, the shift has been quickly adopted but financial service providers have been slow to move fully into the cloud.

The process of onboarding or offboarding in a mortgage lending company is a minefield. In an industry with strict data regulation, financial service providers are under the gun to get their staff in and out of the system as quickly as possible to keep workflow moving and data secure.

Design

Most mortgage companies rely on individual employees to create their email signature. This results in email signatures that look different depending on the formatting and spacing used. While some employees prefer their name to be in a purple font written in cursive others, prefer a more classic approach. This is a problem as people outside the company who communicate with employees via email have a poor perception of the company. Leaving employees to create a manual email signature may hurt their chances of getting a loan application from a prospective borrower as the borrower may judge that mortgage company based solely on the non-professional, manually created email signature.

Security

Choosing a new digital direction for your company.

IT administrators can protect their email systems.

Down payment wire fraud affects borrowers and mortgage companies across the country. This scam, aimed specifically at homebuyers, tricks people into sending money to a fraudulent offshore account. CNBC explains that it works because the transfer request comes disguised as the email account of the actual real estate broker working with the homebuyer. The scam relies on the eagerness of the first-time homebuyer and the confusion surrounding closing day, which for most people represents the single largest monetary payment of their lives. When everything about the home buying experience is new, borrowers are unlikely to notice the fake “broker” has requested the down payment money be sent to a new account.

The sooner a new hire is settled, the sooner they can begin their work.

Without encryption, financial institutions are taking a gamble.

Mortgage companies finally have the capability of email signatures.

For mortgage professionals, a huge concern of daily communications is confidentiality. Nothing is more important than protecting sensitive client data.

Still, some mortgage companies haven’t gotten around to upgrading their software. As software becomes more sophisticated, security and compliance features are becoming standard in the mortgage world.

A new RPA streamlines the process of on-boarding new hires.

On-boarding loan officers is a hassle. There are pitfalls along the way and multiple security-minded platforms to authorize before a new loan officer can begin their work properly.