Mortgage Software Solutions Blog

Design

Most mortgage companies rely on individual employees to create their email signature. This results in email signatures that look different depending on the formatting and spacing used. While some employees prefer their name to be in a purple font written in cursive others, prefer a more classic approach. This is a problem as people outside the company who communicate with employees via email have a poor perception of the company. Leaving employees to create a manual email signature may hurt their chances of getting a loan application from a prospective borrower as the borrower may judge that mortgage company based solely on the non-professional, manually created email signature.

Security

IT administrators can protect their email systems.

Down payment wire fraud affects borrowers and mortgage companies across the country. This scam, aimed specifically at homebuyers, tricks people into sending money to a fraudulent offshore account. CNBC explains that it works because the transfer request comes disguised as the email account of the actual real estate broker working with the homebuyer. The scam relies on the eagerness of the first-time homebuyer and the confusion surrounding closing day, which for most people represents the single largest monetary payment of their lives. When everything about the home buying experience is new, borrowers are unlikely to notice the fake “broker” has requested the down payment money be sent to a new account.